How to Delete Your Account and Request Data Deletion

You can delete your Grupos Inteligentes account at any time. The process is simple and secure, with a grace period to ensure you don’t lose anything by mistake.

How to Delete Your Account

1. Access Settings from the dashboard.
2. Scroll to the bottom of the page and locate the Delete account section.
3. Click the Delete my account button.
4. Confirm your password to proceed.

Prerequisite

You must cancel your active subscription before requesting account deletion. If you have a paid plan, cancel it first in the plan settings.

Note

If you only log in with Google or Facebook (no registered password), you won’t need to enter a password to delete your account.

30-Day Grace Period

After requesting deletion, your account is not immediately removed. The system schedules permanent deletion for 30 days later. During this period:

• Your account continues to work normally — you can use all features as before
• Your redirectors and groups remain active — nobody notices any changes
• You can cancel the deletion at any time — just log in or use the restore option

Email Notifications

During the grace period, you’ll receive informational emails:

• Immediately: Confirmation that deletion has been scheduled
• 7 days before deletion: Reminder that permanent deletion is approaching
• 1 day before deletion: Final notice before permanent deletion

How to Cancel Deletion (Restore Account)

If you change your mind during the 30 days, it’s easy to restore your account:

1. Just log in — when you access your account, the scheduled deletion is automatically cancelled
2. Or via the restore option — in settings, click Restore account

There is no limit to how many times you can cancel and re-schedule deletion.

What Happens After 30 Days

After the grace period, deletion is permanent and irreversible:

• Your account and all data are removed
• Your redirectors stop working
• Public links start showing errors
• It is not possible to restore the account

Request Personal Data Deletion (GDPR/LGPD/CCPA)

If you want your personal data to be deleted (a right guaranteed by LGPD in Brazil, GDPR in Europe, and CCPA in California):

1. Send an email to suporte@gruposinteligentes.com
2. Use the subject: Data Deletion Request
3. Confirm your identity (name and registered email)
4. Processing time is up to 30 business days

What data is collected

We only store the data necessary for the service to work:

• Name — for account identification
• Email — for login and communication
• Payment data — processed by Stripe (not stored by us)

Tip: If you deleted your account through the dashboard, your personal data is already automatically removed after 30 days. The email request is an additional option if you need immediate deletion or have already lost access to the account.

Frequently Asked Questions

Can I reactivate my account after the 30 days?

No. After permanent deletion, it is not possible to reactivate the account. You would need to create a new account from scratch.

Do my redirectors stop working immediately?

No. During the 30-day grace period, everything continues to work normally. Redirectors only stop after permanent deletion.

Do I need to delete each redirector before deleting my account?

No. When you delete your account, all redirectors and data are automatically removed after the grace period.

Next Steps

• Manage your plan and payments before deleting your account
• Cancel your subscription if you have an active plan
• Contact support if you have questions