What to Do If You Lose Access to Your Account

Losing access to your account can be stressful, especially if you have campaigns in progress. This step-by-step guide will help you recover your account as quickly as possible.

Common Loss of Access Situations

Identify your situation below and follow corresponding instructions:

Forgot password
Forgot registration email
Account blocked or suspended
Email not receiving recovery messages

Situation 1: Forgot Your Password

How to Recover

Go to the login page

Access https://app.gruposinteligentes.com
In the login form, click Forgot password

Enter your registration email

Enter same email you used when creating account
Click send

Check your inbox

Look for email with subject “Password reset”
May be in spam/trash folder

Click reset link

Link takes you to page to set new password
Set new secure password (with 8+ characters, mixing letters, numbers and symbols)

Login with new password

Use new password to login immediately

Email Not Arrived?

Possible causes and solutions:

Email typed incorrectly

Try other emails you may have used

Message in spam/trash

Check email spam/trash folder

Spam blocker

Check if email provider is blocking Grupos Inteligentes messages
Add nao-responder@gruposinteligentes.com to trusted contacts

System failure

Wait 30 minutes and try again
If still not arriving, contact support

Situation 2: Forgot Which Email You Used

Find Your Registration Email

If you do not remember which email you used:

Search previous emails

Look for welcome or confirmation emails from Grupos Inteligentes
See if you received invoices or notifications

Check purchase history

If made payments, look for Grupos Inteligentes transactions in cards or bank statements

List emails you use frequently

Try each email you use (work, personal, alternatives)
Use each one to try password recovery

If Still Not Found

Contact our support via email with:

Full registered name
Registered phone
CPF/CNPJ (if remember)
How long ago created account

Our team can help you identify your account.

Situation 3: Account Was Blocked or Suspended

Understand Block Reason

An account may be blocked or suspended for several reasons:

Reached plan click limit: Your plan’s click limit was reached
Payment problem: Paid plan did not renew
Suspicious activity: Duplicate clicks or unusual usage detected
Terms violation: Fraudulent use against our platform

How to Unblock Based on Reason

Reached Plan Click Limit

Cause: You reached your plan’s monthly click limit.

Immediate solutions:

Wait until next month: Counter resets at beginning of each month
Upgrade to plan with more clicks:

Pro plan: 5,000 clicks/month
Scale plan: Unlimited clicks

Contact support: If need immediate unblock, contact

Payment Problem

Cause: Automatic payment failed (expired card, insufficient balance, etc.)

Solutions:

Update payment method

Go to Settings > Payment methods
Add new card or update existing

Manual payment

Contact support for manual payment if necessary

Check your statement

Confirm payment not processed
Try again

Suspicious Activity

Common causes:

Many clicks from same person (possible bot)
Suspicious VPN or proxy use
Abnormal clicks from single device

Solutions:

Request manual review

Contact via email with information about your account
Explain how was usage to understand activity

Wait verification:

Our team may ask for more information
After verification, account will be unblocked

Improve usage practices:

Do not click same link multiple times
Avoid click automation tools

Terms Violation

Common causes:

Creating fake or multiple abusive accounts
Using platform for unauthorized purposes
Trying to deceive our monitoring system

Solutions:

Contact support to understand violation:

Ask which term was violated exactly
How to avoid in future

Appeal if you believe was mistake:

Explain your situation
Show evidence of legitimate use

Create new account if unrecoverable:

In some cases, better to start with new account
Be attentive to terms of use

Situation 4: Email Not Receiving Recovery Messages

Solutions with Possible Causes

Email Provider Blocked Messages

How to solve:

Add to contact list:

Add nao-responder@gruposinteligentes.com to whitelist

Disable spam filters:

Check spam settings
Add domain gruposinteligentes.com to trust list

Use another email:

If have another email you use, try recovery via that email
Can then update to primary email

Email Incorrect

If you do not remember which email you used:

See “Situation 2: Forgot which email you used” above
Contact support to help identify

System Error

How to solve:

Wait 30 minutes and try again:

Sometimes there is delay in email sending

Try password recovery link:

Use link in “Forgot password” to send new attempt

Contact support:

If still not resolved, contact for manual help

How to Avoid Losing Access in Future

Use Memorable Account Data

Use email you check regularly
Keep record of password in secure place, such as:
Notes app on phone (if secure)
Password manager like Google Password Manager
Write down in physical secure place (if prefer)

Enable Authentication (When Available)

System currently uses standard password authentication. Consider:

Using two-factor authentication when implemented
Enable login notifications (when available)
Monitor account activities periodically

Keep Account Data Updated

Regularly verify if:

Email is current
Phone is correct
CPF/CNPJ is validated
Address data are current (useful for invoices)

Follow System Notifications

Configure alerts and notifications for:

When password was changed
When someone logged from new location
When plan was changed
When invoice was processed

Contact Support

Via Email

Contact via email

Response times:

Direct contacts: Generally respond in 15-60 minutes (business hours)
Outside business hours: May respond next business day

What to include in your message:

Name (registered in account)
Registration email (if you know)
Describe your situation (what problem is occurring)
When problem started
What already tried
Screenshots if possible (from login, account page or notifications)

Via Email

Use your Dashboard or send to suporte@gruposinteligentes.com

Include same information above to speed up resolution.

Before Contacting

Before contacting, check:

Tried all solutions above?

Forgot password, forgot email, etc.

Requested email recovery?

Tried sending new recovery request

Waited reasonable time?

Outside support response hours, wait 24 hours

Have necessary data?

Full registered name, registration email (if know), phone, CPF/CNPJ

Account Recovery Checklist

Before Trying to Recover:

Tried logging with my usual email
Tried forgot password
Searched previous Grupos Inteligentes emails
Checked spam/trash for messages

If You Could Not Receive the Email:

Listed all emails I use
Tried recovering password with each email
Searched purchase history

If Account Blocked:

Verified block reason on login screen
Reached plan click limit
Checked payment processed

To Contact Support:

Have full registered name
Have registration email (if remembered)
Have CPF/CNPJ (if know)
Have information about when created accounts

Situation Not Listed?

If you have a situation that is not documented here:

First: Try most relevant solutions above
Second: Contact support
Third: Be patient - our team will resolve as soon as possible

Next Steps

After recovering access:

Update password to something secure
Check all account settings
Confirm groups and redirectors are active
Enable automatic participant update (if Scale plan)
Configure alerts to monitor future activities

Future Prevention

Use your primary email for registration
Keep record of password in secure place
Keep account data updated
Monitor account activities regularly
Contact support at first sign of problem

With this preparation, you can quickly recover your account and return to using system without interrupting your campaigns.